Watch Warranty
This warranty was last updated on 08 May 2015. (reviewed in 01 jan 2024)
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The following TbT limited warranty (“TbT Warranty”) applies to original TbT watches purchased in the original labelled packaging and sold only on our official website (www.tbtwatches.com”).
- WHAT THE TBT WARRANTY COVERS AND DURING WHAT PERIOD
Under this TbT Warranty, TbT guarantees its TbT Watch against defects in manufacturing and materials for a period of twelve (12) months from the date of original retail purchase (the “Warranty Period”). The TbT Warranty is only applicable to watches purchased from the official TbT webpage at the original price. TbT will provide for repair or replacement of your TbT Watch or part free of charge according to the TbT Warranty terms. Please note that the rights conferred by the TbT Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the TbT Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
- WHAT THE TBT WARRANTY COVERS AND DURING WHAT PERIOD
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The TbT Warranty does not cover: (a) non-TbT Watches, (b) batteries, straps, link bracelets or glass, (c) routine maintenance and cleaning, (d) damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch, handling that is inconsistent with the instructions or guidelines included with your TbT Watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any other factor than a defect in the TbT Watch’s manufacturing or material(s), (e) water penetration caused by use in conflict with the TbT Watch’s ATM (Atmospheres) mark, (f) damage resulting from repair, service, or alteration by anyone other than an authorized TbT retailer or service provider. Further, the TbT Warranty shall become void if the serial number engraved on the watch’s case is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
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If during the Warranty Period you submit a claim that falls under this TbT Warranty, TbT will, at its discretion: (a) repair the TbT Watch using new and/or previously used parts that are equivalent to new in performance and reliability; or (b) replace the TbT Watch with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability. For warranty claims submitted in a country other than the country of purchase for the TbT Watch, TbT may repair or replace the TbT Watch and/or parts with comparable TbT Watches and/or parts that comply with local standards. You will not be charged for the repair or replacement under this TbT Warranty if your warranty claim is within the scope of this TbT Warranty. Furthermore, TbT will be responsible for the costs of return shipping and handling for the TbT Warranty. If the TbT Warranty is not applicable, void, or rejected, TbT will notify you accordingly, and you may decide whether to proceed with the repair or replacement, or if you wish to have your watch returned. If you decide to proceed, you will be charged for part or all of any repair or replacement, including costs of return shipping and handling.
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To obtain repair or replacement of your TbT Watch under this TbT Warranty, please contact us via our official website, We will provide information regarding our warranty service under this TbT Warranty. Furthermore, to obtain repair or replacement under this TbT Warranty, the returned TbT Watch must be accompanied by proof of purchase (i.e. receipt or the original TbT warranty card/certificate that was included with the TbT Watch in the original packaging at the time of purchase duly completed, dated, stamped, and signed by an authorized TbT store or retailer). If and when sending your TbT Watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
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Except as provided in this TbT Warranty and to the maximum extent permitted by law, TbT is not responsible for any direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of TbT for breaching any written or implied warranty with respect to the TbT Watch shall not exceed the retail purchase value of the TbT Watch.
Jewelry Warranty
This warranty was last updated on 05 June 2024.
The following TbT limited warranty (“TbT Warranty”) applies to original TbT jewelry purchased in the original labelled packaging and sold on our official store (www.tbtwatches.com).
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Under this TbT Warranty, TbT guarantees its TbT Jewelry against defects in manufacturing and materials for a period of one (1) year from the date of original retail purchase (the “Warranty Period”). The TbT Warranty is only applicable to jewelry purchased from the official TbT webpage, from a TbT store, or an authorized reseller. TbT will provide for the repair or replacement of your TbT Jewelry or part free of charge according to the TbT Warranty terms. Please note that the rights conferred by the TbT Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the TbT Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
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The TbT Warranty does not cover: (a) non-TbT Jewelry, (b) lost items, (c) scratches or damage resulting from normal wear and tear, such as a bent ring or broken chain, (d) improper use or storage of your jewelry, (e) any modification or repair work done by a third party outside of TbT, including resizing, and (f) damage resulting from accidents, misuse, or mishandling. Additionally, any work done by outside jewelers voids any potential for replacement should a defect develop due to their work.
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If during the Warranty Period you submit a claim that falls under this TbT Warranty and it is approved, TbT will, at its discretion: (a) replace the TbT Jewelry with the same item or, if unavailable, provide a store credit equivalent to the purchase price. Refunds will not be issued for warranty claims. For warranty claims submitted in a country other than the country of purchase for the TbT Jewelry, TbT may replace the jewelry with comparable items that comply with local standards. You will not be charged for the replacement under this TbT Warranty if your warranty claim is within the scope of this TbT Warranty. Furthermore, TbT will be responsible for the costs of return shipping and handling for the TbT Warranty. If the TbT Warranty is not applicable, void, or rejected, TbT will notify you accordingly, and you may decide whether to proceed with any paid repairs or replacements, or if you wish to have your jewelry returned. If you decide to proceed, you will be charged for part or all of any replacement, including costs of return shipping and handling.
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To obtain replacement of your TbT Jewelry under this TbT Warranty, please us. We will provide information regarding our warranty service under this TbT Warranty. Furthermore, to obtain replacement under this TbT Warranty, the returned TbT Jewelry must be accompanied by proof of purchase (i.e. receipt or the original TbT warranty card/certificate that was included with the TbT Jewelry in the original packaging at the time of purchase duly completed, dated, stamped, and signed by an authorized TbT store or retailer). If and when sending your TbT Jewelry for replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
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Except as provided in this TbT Warranty and to the maximum extent permitted by law, TbT is not responsible for any direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of TbT for breaching any written or implied warranty with respect to the TbT Jewelry shall not exceed the retail purchase value of the TbT Jewelry.