Frequently Asked Questions
If you did not find your answers here, please do contact us
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We aim to ensure that you receive your order as quickly as possible.
For in stock orders, please allow us up to 48 hours to process, pack and email you the tracking number.
For customized orders, we will email you the tracking upon completion within 5-7 working days
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If you receive your package and it is not what you ordered, please contact us immediately. We will do everything possible to correct our mistakes as soon as possible.
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No we do not.
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No we do not offer self collection as we have a fulfillment system with our couriers receiving real time information for the delivery.
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Within 1-2 working days after placing a successfully placed your order, you should receive a tracking number from us. If you have not, please contact us.
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Refer to your email with the tracking number for the link to directly view the tracking details.
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We have in place serial numbers as authentication tool. But we are not able to confirm these numbers unless the purchase was done directly on our official store www.tbtwatches.com
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We accept American Express, Diners, Discover, Maestro, MasterCard, Visa as well as various other local debit cards and invoicing options.
Payments are processed by Stripe - an independent payment gateway.
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Your transaction and payment details are directly handled by Stripe, our payment service provider, with secure encryption, and under strict banking standards.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including TbT Watches
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We do not receive or store any payment information. All transactions are handled directly by Stripe, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.