Returns and Exchange
We want you to shop at ease. Let us know if there is anything we can help!
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Please see the return guidelines listed below to see if purchased items are eligible for a return.
We offer a free 14 day return policy
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
- Engraved and customized products
- Complimentary items
- Gift cards
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We will send you a download link to complete your return. Please also take note that you will be required to send us photos and videos of the item you received.
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Unfortunately, we are not able to offer exchanges. We will however be able to offer a free return and refund you so you can make a new purchase.
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Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email.
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Yes you can do a partial return of your purchase (if you have more than 1 item)
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All returns are protected by insurance and we will be able to claim the amount due. We are able to refund you upon receiving the insured amount.
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We apologize that we are not able to refund for gift cards as they are considered as a digital product and not returnable.